QVscribe for MS Office: Unable to log into Active Directory: incorrect username or password

Having trouble logging into into QVscribe for Word or Excel? Steps to resolve "Unable to log into Active Directory: incorrect username or password" login error in QVscribe for Word and Excel.

Why can't I log into QVscribe for Word or Excel?

If you're encountering the error message:

"Unable to log into Active Directory: incorrect username or password"

when attempting to use QVscribe for Word or Excel, this typically indicates an issue with your credentials or the connection to your Active Directory (AD) server. Here are two potential solutions to resolve this problem:

• If your organization uses Active Directory (AD), verify your AD credentials by logging into other corporate services and confirm your network or VPN connection. Contact your IT team to ensure AD integration is correctly configured.
• If your organization does not use AD, uninstall QVscribe and reinstall it with the Username and Password authentication option enabled. For help, contact QVscribe Support or your IT administrator.